======Voicemail (Auto-Answer)======

There are situations when none of the employees can answer a call, either during non-working hours or due to being busy. However, this should not be a reason to miss out on customers. With the voicemail feature, your customers can leave their questions or requests even if your employees are unable to pick up the phone.

==== Auto-Answer During Off-Hours====

To avoid losing potential clients during off-hours, set up call handling to the **Auto-Answer** in the [[numbers|Numbers]] section.

**1.** Select the number you want to configure the auto attendant for during non-working hours.

**2.** Set the operating mode to **Scheduled**. Configure the schedule for the number and select the route as **Auto-Answer** for non-working hours.

                                                                                                                                                              
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**3.** Click **Save**.

By default, the cloud PBX will play a standard message asking to leave a voicemail, but you can replace it with your computer file or use the Text-to-Speech feature to voice the message on the auto attendant at any time.

==== Auto-Answer for Long Department Response ====

If a client calls during working hours but you are unable to respond quickly, you can configure the **For impatient customers** feature in the **__[[groups|Departments]]__** section. Offer the client the option to leave a voicemail or request __[[callback|a queue callback]]__.

==== How to Listen to a Voicemail Message? ====

All voicemail messages are displayed in the **__[[history_records|History]]__** section.

                                                                                                                                                                     
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You can also receive voicemail messages via email. Configure notifications in two ways:


**1. Through the **More** section.**

Go to **More** — **Company Auto-Answer and fax**. Then choose departments and employees that the cloud PBX will send voicemail messages to. 
                                                                                                                                                                     
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**2. Through the **Departments** section.**

In the department settings, select the **Suggest leaving a message at Company Auto-Answer...** option. Click the **Company Auto-Answer** phrase (highlighted in blue).   
                                                                                                                                                                  
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You will be taken to the Auto-Answer settings window. You can specify the departments and employees who will receive auto-answer messages via email here.
                                                                                                                                                                     
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The email notification about receiving a message will contain a link to the voice message file — the link will be available for 7 days. By clicking the link, you can listen to or download the message.