====== Queue Callbacks ======

You can offer clients to request a callback. In this case, the calling client retains their position in a queue, and once one of the department employees becomes available, the system will first call the employee and then the client.

Requesting a callback will help you retain customers and increase their loyalty since they no longer have to wait for a long time on the line for a response.

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1. Click __[[groups|a department]]__ you want to configure queue callbacks for.
 
{{::queue-callbacks-departments.png?nolink|}}

2. Find and enable the **For impatient customers** option at the bottom of the settings. Further down, additional settings will be revealed.
 

{{::impatient-customers-callback.png?nolink|}}


3. Enable **Suggest ordering a callback or leave a message at Company Auto-Answer**.


{{::order-callback.png?nolink|}}

4. Use either a standard message or upload your audio recording.
 

5. Save current settings to enable notifications immediately.

 
<callout type="primary" icon="true" title="Pay attention" >
The callback has a time limit, which is the same as specified in the **If no employee answers within...** section. If the waiting time in the queue has expired and none of the employees have answered the call, the system will call the customer back, apologize, and offer to leave a message on the voicemail.
 
 
{{::if-no-one-answers-10-minutes.png?nolink|}}

We recommend setting the answer timeout to 10 minutes. If you set a shorter timeout, such as 30 seconds, employees may not have enough time to handle the callback, and the customer will receive a message indicating that the department is unavailable and will be prompted to leave a voicemail.
</callout>