======Numbers======

You will set up the call routing schedule during business hours here and choose where to redirect calls during off-hours. You can configure unique settings for each cloud PBX number and connected [[sip_numbers|numbers from other providers]]. 
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1. Go to the **Numbers** tab in the **Settings** section to see how calls are currently being handled for your numbers.

2. Click the scheme to open the call handling settings.


{{::number-settings.png?nolink|}}



3. Choose how your number will operate — 24/7 or according to a schedule.

The cloud PBX team recommends selecting **Scheduled** so that your clients can hear information about calling during off-hours and leave you [[voicemail|a voicemail message]].

{{::configure-schedule.png?nolink|}}

Then click **Configure the schedule**.


4. Set employee working hours and time zone.
 

{{:working-hours.png?nolink|}}


5. Choose the call handling logic, which depends on whether your number will operate on a schedule or 24/7.

 
===Scheduled===

You can configure different call handling schemes based on the time in the **During business hours** and **During off-hours** tabs.

**During business hours**, the call can be routed to a department, an employee, or __[[ivr|an interactive voice response (IVR)]]__. You can use a default voice greeting or upload your own in each option.


{{::business-hours.png?nolink|}}

<callout type="primary" icon="true">
We recommend sending the call to a department and distributing the calls to all employees simultaneously so that your clients receive a quicker response. It is better to use an IVR where it is truly necessary, as customers usually prefer to receive a prompt response.
</callout>

**During off-hours**, you can ask the client to leave a voicemail message (it will be sent to your email and displayed in the Call History), inform them you're unavailable, or try to connect them with an on-call employee.


{{::off-hours.png?nolink|}}


===24 Hours===

If you receive calls from clients 24/7, you have the option to route calls directly to a department or secretary, redirect them to [[fax|a fax machine]], or provide callers with an IVR to choose whom to speak with. In the case of the IVR, you will need to set up commands for multiple buttons.

{{::24-hours.png?nolink|}}


6. Save changes. The basic configuration is complete.

You can now access the [[reports|analytics]], [[history_records|call history and recordings]]. We recommend configuring [[sms_cards|SMS business cards]], [[missed_calls|missed call notifications]], flexible scheduling for your number, CRM integration, and other features.